Shipping & Returns

Shipping Policy

Shipping and Delivery Information

At Lily’s Florist Annacloy, we aim to make ordering flowers in Annacloy and the surrounding areas as simple and convenient as possible. Whether you are sending birthday flowers, anniversary bouquets or sympathy flowers, we handle every order with care from the moment it is placed.

Local Delivery Areas

We offer delivery to Annacloy and selected surrounding local areas. Delivery availability is based on location, and all applicable delivery charges will be clearly calculated at checkout before you complete your purchase.

If you are unsure whether we deliver to a specific address, please feel free to contact us and we will be happy to advise.

Delivery Charges

Delivery costs vary depending on the area and distance from our shop in Annacloy. The exact rate will be automatically calculated at checkout once the delivery address has been entered.

We always aim to keep our delivery pricing fair and reflective of the service provided, ensuring your flowers arrive fresh and beautifully presented.

Delivery Dates and Timing

When placing your order, you will be able to select your preferred delivery date.

While we cannot guarantee specific time slots for delivery, we will always endeavour to deliver your flowers on the selected day. Our team carefully plans each route to ensure timely and efficient service across our local delivery areas.

For time-sensitive occasions such as funerals or events, we recommend contacting us directly so we can discuss your requirements and make appropriate arrangements wherever possible.

Collection from Our Shop

If you prefer, collection is also available from our shop in Annacloy. This can be a convenient option if you are local or would like to personally deliver your flowers.

Simply select the collection option at checkout and choose your preferred collection date. We will have your bouquet ready and beautifully prepared for you.

Freshness and Care

As a local florist, we prepare all made-to-order bouquets and grab and go flowers with attention to detail and freshness. Every arrangement is carefully wrapped or presented to ensure it travels safely, whether collected in person or delivered locally.

If you have any specific delivery instructions or questions about shipping and delivery, please do not hesitate to get in touch. We are always happy to help make the process straightforward and stress free.

Return & Exchange Policy

At Lily’s Florist Annacloy, we take great pride in the quality and freshness of our flowers. As a trusted florist in Annacloy, we want every customer to feel confident when ordering from us.

Our 48 Hour Freshness Guarantee

We guarantee our flowers for 48 hours from the time of delivery or collection, provided they have been cared for correctly. This means keeping them in fresh water, away from direct heat, sunlight and draughts.

If you experience any issues with the quality of your flowers within this 48 hour period, please contact us as soon as possible so we can review the matter promptly.

Refunds and Replacements

Your satisfaction is important to us. If you are not happy with your order for any reason, please get in touch within 48 hours of delivery or collection.

Where appropriate, we will offer:

A replacement bouquet
A partial refund
A full refund

This will be assessed on a case by case basis once we have discussed the issue with you. We may ask for photographs to help us understand the concern and resolve it quickly.

Non Returnable Items

Due to the perishable nature of fresh flowers, we are unable to accept physical returns. However, we will always do our best to provide a fair and reasonable solution if there is a genuine issue with your order.

Gift items, plants and other non perishable products may be eligible for return depending on their condition. Please contact us directly to discuss any concerns.

How to Contact Us

If you need to discuss a problem with your flowers, please contact us as soon as possible with your order details. Our team will respond promptly and work with you to resolve the issue in a professional and understanding manner.

We value our local customers and are committed to providing beautiful seasonal flowers, careful preparation and dependable service every time you order.